Privacy Policy
At The Wellness Doctors Clinic, we are committed to protecting your privacy and ensuring your personal information is handled securely, lawfully, and transparently. This policy explains how we collect, use, store, and protect your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Your personal data will only be collected and processed by The Wellness Doctors Clinic. This data may include your personal details, medical information and payment details.
We use your information to provide safe and effective medical care, maintain accurate health records, arrange referrals and prescriptions and to meet legal and regulatory requirements. This may mean sharing your data with other healthcare providers involved in your care such as laboratories and pharmacies. We may also share your data with insurers (with your consent), NHS bodies (where relevant and with your consent) and regulators or law enforcement (where legally required). We will never sell your personal data.
Your data is stored securely in encrypted systems and access is restricted to authorised staff only. You have the right to access your personal data, request corrections to inaccurate information and request deletion (where legally possible).
If you use our website, we may collect limited data via cookies to improve your browsing experience. You can manage cookie preferences in your browser settings.
If you have questions or concerns about this policy or your data, please contact:
Data Protection Officer : Dr Angeli Kanungo
thewellnessdoctorsclinic@gmail.com
If you are not satisfied, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk
Complaints policy
We love hearing about any feedback, positive and negative. We are committed to providing the highest standard of care and service to all our patients. If you feel we have not met your expectations, we welcome your feedback so we can address your concerns promptly and improve our services.
We will treat all complaints seriously, fairly, and confidentially. All complaints will be handled in accordance with data protection laws. Your complaint will not affect your ongoing care.
You can make a complaint either in person to any of our staff members, or in writing by email to thewellnessdoctorsclinic@gmail.com.
We will provide a written response outlining our findings, any actions taken, and any changes we will make to prevent recurrence to you and we aim to do this within fourteen days of receiving the complaint.
If you are unhappy with our response, you can escalate your complaint to:
- Independent Sector Complaints Adjudication Service (ISCAS) – for private healthcare complaints.
- Care Quality Commission (CQC) – while they do not resolve individual complaints, they welcome feedback about services.